Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
Customers Say: Customers consistently praise Long Agency for exceptional customer service, highlighting their helpful, friendly, and professional staff. They excel at providing tailored personal and business coverage, ensuring clients feel protected and supported. Responsiveness, and long-standing client relationships are frequently praised, fostering trust, reliability, and peace of mind.
- JGLivonia, NYCustomer since Mar 2011
“Easy to get a hold of, knowledgeable and friendly staff.”
- SBAnonymous, Lockport, NYCustomer since Dec 2005
“Andy and Sue have always provided excellent customer service and answer all my questions in a timely manner. They have covered all my needs for over two decades and I would strongly advise all who need coverage to seek them out. They are experts in the industry and will properly insure you and your property at reasonable and competitive rates. ”
- NQAnonymous, Geneseo, NYCustomer since Mar 2020
“The attentiveness from beginning to end was 100%. My request was responded to within 24 hours. I had a visit from the representative, he had quotes to me within the next 24 hours. I had the best price and my insurance was in motion and paid for with the next two days. He went ahead and cancelled my other plans, everything was done seamless. This was also during the time of minimal contact due to Covid 19”
- DGCaledonia, NYCustomer since Apr 2006
“Nice to know we can call and talk directly to an experience agent who takes care of things promptly. ”
- TGAnonymous, Mount Morris, NYCustomer since Jul 1999
“Every time we have had an issue from the ice storm or an accident Long Agency has been very timely and helpful to us”
- RPAnonymous, Geneseo, NYCustomer since Aug 2017
“Thank you for your follow up and expertise in understanding our needs.”
- JVGeneseo, NYCustomer since Jan 1993
“Long Agency has always taken care of any insurance issues for my family.”
- EBSpringwater, NYCustomer since Oct 2018
“The Long Agency is the most see through insurance agency I have ever used. All the information is clear and upfront. It is a refreshing feeling to be given clear information. ”
- MHPavilion, NYCustomer since Jul 1986
“Awesome agency!! Debbie always answers any question I have!!! Been a customer for many years and won’t go anywhere else ”
- JFNunda, NYCustomer since May 1999
“You listen to what our specific needs are. You tailor our insurance to us to the best of your ability. Thank you!”
- DCAnonymous, Geneseo, NYCustomer since Apr 1998
“Outstanding customer service and great attention to detail!”
- JLPittsford, NYCustomer since Oct 2000
“You were amazing when I hit the deer with my new car. I was in a rental within a short period of time. I am so grateful!”
- KRAnonymous, Fairport, NYCustomer since Mar 2001
“The staff at Long Agency is always professional, helpful and friendly. I have been working with you for over 20 years and would never do my insurance business with anyone else.”
- DCAnonymous, Spencerport, NYCustomer since Jun 1997
“Great service. Very friendly. I’ve been a customer for 20 years.”
- SPAnonymous, Dansville, NYCustomer since Mar 1999
“Attention to detail and someone there when I call”