Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
Customers Say: Customers consistently praise Long Agency for exceptional customer service, highlighting their helpful, friendly, and professional staff. They excel at providing tailored personal and business coverage, ensuring clients feel protected and supported. Responsiveness, and long-standing client relationships are frequently praised, fostering trust, reliability, and peace of mind.
- GGAnonymous, Retsof, NYCustomer since Jun 2013
“I had to have a windshield replaced, and just one call to the Long Agency and it was all taken care. I just had to pick a date. Thank You, Long Agency.”
- MCAnonymous, Honeoye, NYCustomer since Apr 2009
“The Long Agency has insured my home and vehicles for several years. It is wonderful having a professional team to monitor the protection of these important assets. Their service is efficient and reliable, much better than the DIY online policies. My account rep, Debbie, is the best. She reviewed my auto policy and found a way to save me a significant amount on my premium. ”
- JFAnonymous, Rochester, NYCustomer since Nov 1998
“My experience with the Long Agency is decades long. The leadership and staff have always demonstrated genuine care for my personal and business best interests. They work hard to build long term relationships and are totally supportive when claims arise. Quality people!”
- DSAnonymous, Geneseo, NYCustomer since Jul 2014
“I love that your company is always easy to contact and so efficient with anything we need.”
- SJRochester, NYCustomer since Apr 1996
“The customer service is excellent. Whenever I have a concern about a specific issue with my insurance, the issue is resolved. ”
- PJVarysburg, NYCustomer since Dec 1998
“The entire crew at Long Agency is fantastic. When the chips are down Long Agency is the best. Long Agency never stopped working to get our claim settled.”
- JWPerry, NYCustomer since Feb 2009
“Absolutely amazing customer service. Everyone goes above and beyond to help me out, and answer questions I may have.”
- KAnonymous, Rochester, NYCustomer since Nov 2011
“Customer service is unbeatable. Any question or concern I may have they are always there to pick up the phone and respond.”
- JRRush, NYCustomer since Nov 2014
“Always quickly answers our question and our agent, Rick Wilkins goes out of his way to assist us. Thank you!”
- JGAnonymous, Livonia, NYCustomer since Mar 2011
“Personal touch and professional service!!!”
- DJAnonymous, Kihei, HICustomer since May 1998
“I have been a customer of Long Agency and Erie Insurance for over 20 years. Both have provided excellent product and service on Homeowners, Auto, and Renters insurance. I would continue with them if I wasn’t moving to an area where they do not provide coverage. I cannot say enough good about the superb way in which my insurance needs and concerns were handled. Excellent people service and very good prices. You cant’ go wrong with Long!!!”
- PCAnonymous, Nunda, NYCustomer since Sep 2002
“The Long Agency has always been there when I have needed them. They are very efficient, friendly and go beyond what they need to do to keep me happy. I recommend the Long Agency for all your insurance needs.”
- SBAnonymous, E Amherst, NYCustomer since Dec 2005
“The prompt and professional response is always appreciated. So many other businesses have lost the ability or even care to communicate directly with the customers. At Long Agency you still get the phone answered and polite service. ”
- SHAnonymous, York, NYCustomer since Dec 1899
“I have had some claims (deer hits & a windshield or two) and they have always been handled courteously, professionally and efficiently. On one occasion you went the extra mile for me to rectify a dispute I was having with the insurance company on a claim and that means a lot. ”
- JFNunda, NYCustomer since May 1999
“They actually listen to what our needs are and provide the best service that fits.”