Meet Our Staff

Rick has been a dedicated member of Long Agency Insurance since 2005 and proudly serves as the agency’s President & Owner. With a background in the hospitality industry, Rick made the transition to insurance because it allowed him to continue doing what he loves most—putting people first. He quickly discovered that insurance isn’t boring at all; in fact, the variety of challenges and the opportunity to help people through unexpected situations make every day interesting and rewarding.

For Rick, insurance is about more than just policies—it’s about protection and peace of mind. One key piece of advice he often shares is this: “Insurance helps protect against the unforeseen. I’ve seen firsthand how something completely unexpected can turn someone’s life upside down. Don’t take shortcuts when it comes to your coverage.”

Outside the office, Rick enjoys spending quality time with his family, experimenting with new recipes in the kitchen, and taking on woodworking projects in his spare time.

One of the things Rick is most proud of is the agency’s commitment to giving back. Long Agency Insurance is deeply rooted in the community, and every member of the team shares a passion for making a positive impact. That shared value is at the heart of everything they do.

Connor joined the LAI Team in 2023. Prior to joining the insurance business, he earned his BS and MBA at the Rochester Institute of Technology studying Management Information Systems and Supply-Chain Management. After college, he worked at Deloitte Consulting where he helped the Internal Revenue Service (IRS) optimize operation by modernizing systems. Some of his projects included developing distribution of COVID19 stimulus and tax credits, free taxpayer portals, and digitalizing paper processes. After leaving his vast corporate career, Connor was passionate about joining the family business (yes that’s right … he’s Rick’s son!) Beyond that, he is deeply passionate about advocating for individuals and assisting small and medium-sized businesses (SMBs) in his community by offering them comprehensive coverage at reasonable prices. One piece of advice Connor would give existing and new clients would be to be educated. Customers often feel like insurance is a black box that they must pay for every year. Taking the time to talk to an educated agent allows customers to understand what coverages they are paying for. Connor’s personal interests include working out, spending time with loved ones, and real estate investing!

Jen joined the LAI Team in 2023. She is interested in the insurance industry because she enjoys helping people and wants to try something new. Jen has worked in different industries, but the common denominator is that she has always helped people! One piece of advice Jen has is to be transparent with your agent. Your agent can help you more if they have more information about your needs. In her free time, you will find Jen boating, cooking, and exploring new places with her family.

Olivia joined the LAI Team in 2024. She was interested in pursuing insurance as a career because she loves meeting new people and helping others. Olivia’s most important piece of advice is to take the time to explore all of your coverage options. You never know what insurance company and plan may offer you the best coverage. In her time away from the office, she enjoys hiking and spending time outdoors!

Grace joined our team at the beginning of 2025. Grace graduated from St. John Fisher in 2024 with a Bachelor of Art in Media & Communication. She is interested in pursuing a career in insurance because she enjoys serving and assisting others in important decisions. Grace is motivated by the idea of simplifying complicated information to guide individuals toward making the right decision for them. In her spare time, she is an avid reader, camper, and runner!