Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
Customers Say: Customers consistently praise Long Agency for exceptional customer service, highlighting their helpful, friendly, and professional staff. They excel at providing tailored personal and business coverage, ensuring clients feel protected and supported. Responsiveness, and long-standing client relationships are frequently praised, fostering trust, reliability, and peace of mind.
- MCAnonymous, West Henrietta, NYCustomer since Jan 2025
“Connor was very attentive and proactive! He went above and beyond to make sure I understood everything without over complicating it. ”
- TBRochester, NYCustomer since Jan 2025
“Yours is a very friendly business. In fact I’ve recommended you to several of my friends.
Plus you are so much better than my old insurance company.” - JBAnonymous, Geneseo, NYCustomer since Dec 2024
“Always prompt it helping with issues and resolutions. ”
- CChristina, Mount Morris, New York
“Rick was very informative when I was trying to select the right plan for myself and everyone at his office was friendly and kind. He helped me find the policy right for me and I appreciated his honesty and that he didn’t try to sell me additional policies I didn’t need.”
- RHDalton, NYCustomer since Apr 2023
“Very responsive to any and all requests and inquiries!”
- CZRochester, NYCustomer since Jan 2024
“Rick was very informative when I was trying to select the right plan for myself. Everyone at his office was friendly and kind. He helped me find the policy right for me, and I appreciated his honesty and that he didn’t try to sell me additional policies I didn’t need.”
- PPAnonymous, Rochester, NYCustomer since Nov 2020
“great communication and service”
- SEAnonymous, Canandaigua, NYCustomer since Jan 2002
“The Long Agency has continued to provide us at WeatherTight Installations Top Notch service! Of the 25 yrs I’ve been in business, I am pretty sure The Long Agency has been my provider for 24 of the 25 for good reason!”
- RMAnonymous, Geneseo, NYCustomer since May 2003
“You keep in touch, which tells us that you ARE interested in us and appreciate our business.”
- PBBinghamton, NYCustomer since Oct 2002
“A person to talk to when we have any questions…good advice and service…friendly team. ”
- WKAnonymous, Geneseo, NYCustomer since Nov 2015
“The interactions with staff are always prompt, courteous and professional.
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- MDMatt D., Mount Morris, New York
“We have been working with Rick for 5 years and started out with just handling our business insurance and as all of our other policies came due we have switched them all to the Long Agency and have nothing but great experiences with them. The staff has always been very helpful and informative on even the most minor questions. 10 out of 10 would recommend to a friend.”
- MGAnonymous, Mount Morris, NYCustomer since Mar 2025
“Great customer service. Sam did a great job answering my questions and having everything ready for me. ”
- SDMt Morris, NYCustomer since May 2012
“Requesting insurance cards for my car was very easy to do online.”
- MDAnonymous, Avon, NYCustomer since Jun 2021
“We have been working with Rick for 5 years and started out with just handling out business insurance and as all of our other policies came due we have switched them all to the Long Agency and have nothing but great experiences with them. The staff has always been very helpful and informative on even the most minor questions. 10 out of 10 would recommend to a friend. ”